Introduction:
If a client or team member is experiencing login issues in GoHighLevel, follow these troubleshooting steps to resolve them promptly.
Steps:
- Check Internet Connection
- Confirm the user has a stable internet connection.
- Clear Browser Cache
- Ask the user to clear their browser cache and try logging in again.
- Password Reset
- Ensure the user is entering the correct credentials. If in doubt, initiate a password reset.
- Check Account Status
- Verify that the account is active and has the correct permissions for login.
- Browser Compatibility
- Recommend using Google Chrome for better compatibility with GoHighLevel.
Conclusion:
These simple steps should resolve most login issues. If the problem persists, escalate to the IT support team for further investigation.